High Waist Shorts

My order was never fulfilled. I am still missing an item from my order. I have emailed and sent messages multiple times. One of my items was refunded but a second item never was and all correspondence from
Body Central stopped. I was asked if I would accept a partial refund from an item, but I said I wanted the entire refund and I would send back the item. I never heard from them again. I contacted my bank who is now involved to get my money for the item I wanted to return and for the item I never received. Horrible company to work with and merchandise not of great quality. Buyer beware.